Client forms & BOOKING/CANCELLATION POLICY
At the time of booking a retreat with us, clients are asked to complete, sign, and return via email to the Client Agreement and Fitness Questionnaires.
If a reservation for an FFG retreat (the “Retreat”) is made more than eight (8) weeks prior to the start day of a Retreat (the “Start Date”), a deposit (the “Deposit”) of 14% of the total Retreat fee (the “Fee”) must be received by FFG for a reservation to be viable and valid. Upon FFG’s receipt of the Deposit, FFG shall to send Client electronic confirmation of FFG’s receipt of the Deposit and Client’s concomitant reservation. Full payment of the Fee (the “Total Payment Due Date”) must be paid by Client to FFG no less than four (4) weeks before the Start Date unless otherwise agreed between both Parties in writing; in the event the Client does not pay the remaining balance of the Fee on or before the Total Payment Due Date, then Client’s reservation shall be deemed cancelled and Client shall be entitled to a refund pursuant to this policy. Reservations may be made via telephone or email. Payment method of a Retreat is online or as otherwise designated by FFG. FFG reserves the right to decline a booking at its sole discretion.
The Client may cancel this Agreement at any time. The cancellation (the “Cancellation”) must be received by FFG in writing, and the following Cancellation charges shall apply: (a) if the Cancellation is received prior to the Total Payment Due Date, any payments made by Client (including the Deposit) shall be refunded in their entirety to Client without any Cancellation charge; (b) if the Cancellation is received more than 14 days before the Start Date, 75% of any payments made by Client shall be refunded to Client; (c) if Cancellation is received 7 days or less before the Start Date, either (i) 100% of any payments by Client shall be retained by FFG as a Cancellation charge, or (ii) Client may elect to receive a 100% credit toward another Retreat with FFG to occur at a mutually convenient time in the future; provided, however, that if FFG is able to book and receive full payment in the equivalent amount of the Fee from another Client to replace the booking subject to the Cancellation, then Client shall be entitled to a 100% refund subject to a $100US cancellation charge. If Client does not attend the Retreat there will be no refund absent extraordinary circumstances as determined by FFG in its sole discretion; provided, however, that every effort shall be made by FFG to book the Client for a Retreat at a later available date. FFG shall not be required to compensate Client for airfare, loss of work, and/or other associated costs incurred by Client with regards to a Retreat.
FFG will use its best efforts to ensure Retreats are run on the date and at the locations specified. However, FFG reserves the right to cancel Retreat bookings in certain circumstances and, if this happens, a full refund of all deposits and/or payments will be given to Client or Client may elect to receive a 100% credit toward another Retreat with FFG to occur at a mutually convenient time in the future; provided, however, that FFG shall not be required to compensate Client for airfare, loss of work, and/or other associated costs incurred by Client with regards to cancellation by FFG of a Retreat.