We require a deposit of 50% of the total retreat fee if a reservation is made more than 8 weeks prior to a retreat's start day. Full payment is required 4 weeks before a retreat starts; if a client does not pay the remaining balance by this time, then the reservation is cancelled and client is entitled to a refund pursuant to our refund policy (below). If a reservation is made less than 8 weeks before a retreat's start date, clients are required to pay the entire fee at the time of booking. Reservations may be made via telephone or email. Payment is online via our website, all major credit cards and PayPal are accepted. At the time of booking, we ask clients to submit a signed Client Agreement within one (1) week of booking or 90 days prior to the start date, whichever comes first. We reserve the right to decline a booking.
Clients may cancel their retreat at any time. The cancellation must be received by FFG in writing. If the cancellation is received 4 weeks or more prior to a retreat's start date, any payments (including the deposit) shall be refunded without any cancellation charge. If the cancellation is received more than 3 weeks before the start date, 75% of any payments made by client shall be refunded. If cancellation is received 2 weeks or less before the start date, either (1) 100% of any payments shall be retained by us as a cancellation charge, or (2) client can opt to receive a 100% credit toward another retreat with us in the future. If we're able to book and receive full payment in the equivalent amount of the fee from another client to replace the cancelled booking, then we'll refund 100% of all payments by a client, subject to a $100US cancellation charge.